As a Cross Program Coordination Specialist, you will play a key role in ensuring the successful delivery of our global CRM program that unifies all business and countries on one Salesforce-based customer engagement platform. You will act as the point of contact for cross-program dependencies, risks and interfaces impacting the CRM program, creating transparency, alignment, and informed decision-making. In close collaboration with the program leadership, PMO colleagues, and cross-functional stakeholders, you will proactively identify risks, manage dependencies, and support effective program governance. Your role is essential in enabling effective program execution and governance across CRM-related initiatives and their dependencies with adjacent enterprise platforms, including, but not limited to the global SAP transformation program, (Customer/Product/Material) Master Data, Digital Technology initiatives (e.g. CMS, DAM) and Commercial Excellence Initiatives (e.g. Tender/Pricing, Salesforce Effectiveness, Commercial Analytics, LMS).
Cross-Program Coordination & Alignment:
Act as the central coordination point for our CRM-related initiatives across adjacent enterprise programs, including but not limited to dependencies with SAP, Master Data, Digital Technology initiatives (e.g. CMS, DAM) and Commercial Excellence Initiatives (e.g. Tender/Pricing, Salesforce Effectiveness, Commercial Analytics, LMS).
Drive cross-program alignment and governance across timelines, scope, risks and priorities.
Dependency and Risk Management:
Establish and maintain a structured approach, framework, and repository for transparent dependency and risk management across all relevant initiatives.
Identify, assess, and actively manage cross-program dependencies, risks and their impact on deliverables, timelines, and program objectives, in close collaboration with PMO colleagues and program leadership.
Support effective program governance by preparing structured inputs on dependencies, risks, and impacts for steering committees and management forums.
Stakeholder Communication & Engagement:
Proactively communicate and align with project and program owners of dependent initiatives.
Participate in relevant project and program meetings of dependent initiatives to identify changes early and represent the interests of the programs and projects within the department of Commercial Ecosystem & Enablement.
University degree in Business Administration, Management, Business Informatics, or a related field
At least 5 years of professional experience in program or project management, PMO, transformation initiatives, or consulting, preferably in Pharma/ Life Science industries with complex, multi-project environments
Experience in CRM or in adjacent enterprise programs with cross-platform dependencies (e.g. SAP, Master Data, Pricing/Tender, LMS, SFE, CMS, PIM, CLM).
Proven experience managing cross-program dependencies, risks, and stakeholder interfaces across multiple countries and business divisions within a multinational organization
Strong communication, presentation, and stakeholder management skills, with the ability to engage and influence diverse audiences
Solid understanding of governance structures and decision-making processes in large organizations
Proficiency in common office and program/project collaboration tools (e.g. Excel, PowerPoint, SharePoint, Jira, Confluence); a project management certification is an advantage
Structured, proactive, and solution-oriented way of working
Fluency in English is required; additional languages (e.g. German) are an advantage